Amazon Flex is one of the best gigs for making lots of extra cash in your spare time. It is because Amazon Flex pays between $18 and $25 an hour. And you don’t even need any special qualifications. The company offers many opportunities and advantages for its workers. But, there is a complication in this entire system that makes all workers stand on end – its complex rating system.
What are the basic parameters of Amazon Flex Rating?
The most common complaints you hear from Amazon customers are:
“My delivery was supposed to arrive today, and it didn’t.”
“I received a damaged package!”
“My package was stolen from my front door!”
Preventing such problems is everything to Amazon. It is why Amazon’s fundamental rating parameter is a combination of two significant factors: avoiding lost deliveries and preventing package theft.
Amazon does not want its Flex drivers to bring packages back to the facility. Neither wants customers to step out onto an empty porch. Once you accept that, the Rating System starts to make more sense.
What is the Standing System, and how does it work?
Amazon Flex uses a system called “Standing” to assess its drivers, which comprises two significant metrics: quality of delivery and reliability.
Your position can be one of four ratings: Fantastic, Great, Fair, or At risk. As the name suggests, At-Risk puts you at risk of deactivation. That is the one you want to take into account.
To see your position in the Flex app, go to Menu and then Activity Hub. You will see your status 48 hours after your first block, and it is updated every day.
How to choose your delivery blocks?
You can deliver packages all day long or whenever you want with Amazon Flex. It is because Amazon wants to give everyone an equal chance to make money with this program. Therefore, Amazon Flex uses a system called “Delivery Blocks.”
Simply put, a delivery block is a kind of delivery schedule. It will appear on your Amazon Flex app after you install it successfully. You can view all the available delivery blocks and swipe onto the app to accept the work during that time.
Cancellation or missing delivery blocks
Cancellation of the delivery block is possible with the Amazon Flex app. But, you must do this at least 45 minutes before the start of your delivery block. It allows other Amazon pilots to get the delivery block and ensure deliveries are on time.
If you miss the 45-minute deadline, then you can also cancel a delivery block. And this should be five minutes before the start of your block delivery. In such cases, it will appear as a “Missed Delivery Block” in your records.
Canceling or missing many delivery blocks is something you should try to avoid because Amazon Flex may disqualify you from the program.
There are no clear rules on how many canceled or missed delivery blocks lead to disqualification.
And missing or canceling delivery blocks also means less money.
Treatment of undelivered packages
Amazon has stringent policies for undelivered packages. If the package has not been delivered, it needs to be returned to the Amazon Delivery Center. It allows Amazon to hand the box over to other Amazon drivers for faster delivery.
Additionally, Amazon Flex allows undelivered packages only when a customer is unavailable to take delivery for some reason. It means that you cannot ignore the delivery and declare it undelivered.
Deactivation from Amazon Flex Account
Weekly, Amazon sends statistics of your performance. Among all that information, one of the most important numbers is “Reliability Rate” the closer to 100%, the better.
Reasons for Temporary deactivation
- There are no hot/cold water bags to collect and deliver (When you make food deliveries, you must have thermal containers for hot or cold products)
- Too many late deliveries
- Customers did not receive their delivery (Customers may complain that they have not received their delivery)
- Undelivered packages or deliveries not returned to Amazon on time (When you finish your day and you have packages left over, you must return them to the station immediately or at the latest the next day before 10 am)
- Working for others during an Amazon Flex block
- Pressing the “I’m in location, but my GPS isn’t working” button too often when starting a block. (When you use it fraudulently)
- Selfie lock
They Blocked You for Selfie on Amazon Flex (Solution)
One of the temporary or “Definitive” blocks is the selfie block.
A few months ago, Amazon implemented an identity verification system for the driver. It consists of taking a photo to help protect the drivers and their accounts more since users have multiple accounts or user accounts that did not belong to them.
However, it is a system that works but still has some flaws, so here are few tips to avoid this kind of blocks:
- Don’t wear glasses
- Try not to wear caps
- Take the photo with good lighting
- Try to make your face just inside the frame ⠀⠀⠀⠀⠀⠀⠀⠀⠀
Reasons for Permanent deactivation
- Too many blocks
- Being late several times due to a blockage or shift
- The deactivation notice
If you meet any of the above conditions, Amazon will send you an email listing your violations for deactivation.
They give you a period of ten calendar days to respond using their online form and state that it will take up to three weeks to process the information.
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